FAQ

Section 1: What is Snus?

Q: What is Swedish Snus?

A: Swedish Snus is a moist, smokeless tobacco product that comes in loose or pouch form. It is made from ground tobacco, water, salt, and flavorings. Snus is pasteurized, which sets it apart from other tobacco products like dip, resulting in lower levels of harmful compounds.

Q: What are the different types of snus available?

A: At Urban Snus, we offer a variety of snus types to cater to different preferences:

  1. Loose Snus: A traditional form of snus that
    allows users to shape portions according to their preference.
  2. Portion Snus: Pre-packaged snus in small,
    teabag-like pouches for convenience and discreet use.
  3. White Portion Snus: Drier than traditional
    portion snus, with a slower release of flavor and nicotine.
  4. Nicotine Pouches: Tobacco-free pouches
    containing nicotine, plant fibers, and flavorings.
Q: What is the difference between loose snusand portion snus?

A: Loose snus is a moist, ground tobacco that users can shape into portions according to their preference. Portion snus comes in pre-packaged pouches, offering a more convenient and discreet option. The nicotine and flavor release may differ between the two, with loose snus often providing a quicker and more intense experience.

Q: What are "nicotine pouches"? Arethey the same as snus?

A: Nicotine pouches, also known as "all-white" pouches, are tobacco-free alternatives to traditional snus. They contain nicotine, plant fibers, and flavorings. While they share similarities with snus in terms of usage and appearance, nicotine pouches do not contain tobacco, making them a distinct product category.

Section 2: Snus Usage

Q: How do I use snus?

A: To use snus, simply place a portion or pinch of loose snus under your upper lip, preferably between your gum and lip. The nicotine and flavor will be released gradually as the snus mixes with your saliva. There's no need to chew or spit, as snus is designed to be discreet and easy to use.

Q: Do I need to spit when using snus?

A: No, you don't need to spit when using snus. Unlike other smokeless tobacco products, snus is designed to be spit-free. The pasteurization process and placement under the upper lip result in less saliva production, making it safe to swallow any excess saliva.

Q: Which side of the lip should I place the snus?

A: The placement of snus is a matter of personal preference. Some users prefer to alternate between the left and right sides of their upper lip, while others find a particular side more comfortable. Experiment to find what works best for you.

Q: How long should I keep the snus in my mouth?

A: The duration of snus use varies from person to person. On average, users keep a snus portion in their mouth for about 30 minutes to an hour, depending on the strength and moisture content of the product. You can keep the snus in your mouth for as long as you find it enjoyable or until the flavor and nicotine effects diminish.

Q: How many snus portions can I use in a day?

A: The number of snus portions used per day varies among individuals. Some users may consume as few as 3-4 portions, while others may use up to a full can (around 20-24 portions) daily. It's essential to listen to your body and use snus in moderation, as nicotine can be addictive.

Q: What is the extra lid on top of the snus can used for?

A: The extra lid on top of the snus can is called the "catch lid" or "disposal lid." It's designed to store used snus portions until you can properly dispose of them. Simply open the catch lid, place the used portion inside, and close the lid to keep the used portions separate from the fresh ones.

Section 3: Snus Strengths and Flavours

Q: What are the various snus nicotine strengths available?
  1. A: At Urban Snus, we offer a range of nicotine strengths to cater to different user preferences:
    1. Mild (8mg/g): A lower nicotine content for those who prefer a milder experience or are new to snus.
    2. Regular (8-14mg/g): The most common strength, offering a balanced nicotine delivery.
    3. Strong (14-16mg/g): A higher nicotine content for experienced users or those looking for a more intense experience.
    4. Extra Strong (16-26mg/g): The highest nicotine strength, designed for seasoned snus users or those with a high nicotine tolerance.
Q: What is the strongest snus you have?

A: Our strongest snus option is the Siamsnus Chili Snus, which packs an intense flavour and nicotine kick. For those who prefer a strong snus without the chili flavour, we recommend Siamsnus Bergamot Snus or our Longcut series, which offer robust taste and nicotine content. The single strongest snus we carry is 24K Crystal White, with an exceptionally high nicotine content of 45mg/g.

Q: What is the weakest snus you have?

A: For those new to snus or looking for a milder experience, we recommend Siamsnus Mild, particularly the Siamsnus Mild Portion White. This product is an excellent choice for first-time users or those using snus to quit smoking. If you prefer a tobacco-free option with lower nicotine content, ACE Cool Mint Low or ACE Berry Low are great alternatives.

Q: How does snus taste?

A: The taste of snus varies depending on the brand, flavour, and type. Traditional snus often has a distinct tobacco flavour with hints of bergamot, citrus, or herbal notes. Flavoured snus options can include mint, fruit, or even unique flavours like chili or liquorice. The taste is also influenced by the moisture content and format (loose or portion) of the snus.

Q: Are there snus options without nicotine?

A: Yes, there are tobacco and nicotine-free alternatives available, such as flavour-infused plant-based portions or herbal blends. However, at Urban Snus, we currently focus on providing high-quality, traditional snus products that contain nicotine. If you are interested in nicotine-free options, we recommend exploring other brands or products specifically designed for that purpose.

Section 4: Snus and Health

Q: Is snus legal in Thailand?

A: Snus itself is not illegal in Thailand, but manufacturing and selling it without proper permits is strictly prohibited. Our product is 100% legal for anyone over the age of 18 to buy.

Q: Can snus help me quit smoking?

A: Yes, snus can be an effective tool for smoking cessation. Many smokers have successfully transitioned to snus as a less harmful alternative to cigarettes. Snus delivers nicotine without the harmful smoke, tar, and numerous toxic chemicals found in cigarettes, making it a safer option for those looking to quit smoking.

Q: Are there any health risks associated with using snus?

A: While snus is considered less harmful than smoking, it is not entirely risk-free. Snus contains nicotine, which is addictive and can have side effects such as increased heart rate and blood pressure. However, the health risks associated with snus are significantly lower compared to smoking, as snus does not expose users to the dangerous compounds found in cigarette smoke.

Q: Is nicotine in snus addictive?

A: Yes, nicotine in snus is addictive. Nicotine is a stimulant that can create a sense of pleasure and relaxation, leading to dependence over time. It's important to use snus in moderation and be aware of the potential for addiction.

Q: Can I use snus if I'm pregnant?

A: No, it is not recommended to use snus or any nicotine-containing products during pregnancy. Nicotine can have harmful effects on fetal development and increase the risk of complications such as preterm birth and low birth weight. If you are pregnant and using snus, it's crucial to speak with your healthcare provider about quitting.

Q: Can I use snus in combination with drugs or alcohol?

A: We strongly advise against using snus in combination with drugs or alcohol, as the interactions can be unpredictable and potentially dangerous. The effects of nicotine can be intensified when combined with other substances, leading to adverse reactions. Always use snus responsibly and avoid mixing it with other drugs or alcohol.

Section 5: Storing and Shelf Life

Q: How should I store my snus?

A: To maintain the freshness and quality of your snus, it is recommended to store it in a cool, dry place, preferably in the refrigerator. The ideal storage temperature is between 4-8°C (39-46°F). This helps preserve the moisture content and prevents the growth of bacteria. Keep your snus away from direct sunlight and heat sources. If you have opened a can of loose snus, make sure to seal it tightly to prevent drying out.

Q: Can I still use snus after the expiration date?

A: While it is not recommended to use snus beyond its expiration date, it is generally safe to do so as long as the product has been stored properly. However, the quality, flavor, and nicotine strength may diminish over time, resulting in a less satisfactory experience. If you notice any signs of mold, unusual odors, or significant changes in appearance, it is best to discard the expired snus.

Q: Why do some nicotine pouches turn yellowish in color?

A: The yellowish color that may develop in some nicotine pouches is a natural occurrence and does not indicate a problem with the product. Nicotine, when exposed to air and moisture, can oxidize and turn yellow over time. This process is similar to how nicotine stains can appear on the fingers of smokers. The yellowing does not affect the safety or effectiveness of the nicotine pouches, but it may impact the aesthetic appeal for some users. Rest assured that the quality and flavor of the pouches remain uncompromised.

Section 6: Ordering from Urban Snus

Q: How can I order snus from Urban Snus in Thailand?

A: Ordering snus from Urban Snus in Thailand is easy. Simply visit our website, browse our selection of products, and add your desired items to the cart. Proceed to checkout, enter your shipping and payment information, and confirm your order. If you have any difficulties or questions during the ordering process, our customer support team is happy to assist you.

Q: What payment methods do you accept?

A: We accept various secure payment methods through our Shopify-powered website to ensure a convenient and safe shopping experience. You can pay using major credit cards (Visa, Mastercard, American Express), PayPal, and bank transfers. For certain areas in Thailand, we also offer cash on delivery (COD) as a payment option. Please note that some payment methods may have additional processing fees or limitations. Rest assured that all transactions are encrypted and protected by Shopify's secure checkout process, keeping your financial information safe. If you have any questions or concerns about payment, please don't hesitate to contact our customer support team for assistance.

Q: How long does shipping take?

A: As we are based in Chiang Mai, shipping times vary depending on your location:

- Within Chiang Mai: Shipping usually takes 1-2 days.
- Within Thailand: Shipping typically takes 3-5 days. Please note that for orders to islands, shipping may take longer.

We ship out our products daily at 3 pm. Orders placed and paid for before 12:00 will be shipped the same day, while orders received after 12:00 will be shipped the following day (weekdays only). Please note that shipping times may be affected by weekends, holidays, or unforeseen circumstances.

For customers in the Chiang Mai area, we also offer door-to-door delivery through popular services such as Grab, Lineman, or Foodpanda. This option ensures that your order reaches you promptly and conveniently.

If you have any questions about shipping or need assistance with your order, our customer support team is always ready to help.

Q: I haven't received an order confirmation email. What should I do?

A: If you haven't received an order confirmation email after placing your order, please first check your spam or junk mail folder. Sometimes, confirmation emails may be filtered into these folders. If you still cannot find the email, please contact our customer support team with your order details, and we will assist you in tracking your order status.

Q: How can I use a discount code on your website?

A: To use a discount code on our website, simply enter the code in the designated field during the checkout process. The field is usually labeled as "Coupon Code," "Discount Code," or something similar. After entering the code, click "Apply" to see the discount reflected in your order total. Please note that discount codes may have certain terms and conditions, such as minimum order values or expiration dates.

Q: I don't have a permanent address in Thailand but live in a hotel. Can I still order snus?

A: Yes, you can still order snus from Urban Snus even if you don't have a permanent address in Thailand. When placing your order, enter your name, the hotel's name and address, and your room number in the shipping information section. It is important to inform the hotel staff that you are expecting a package and provide them with any necessary instructions for receiving it on your behalf. If you choose the cash on delivery option, please ensure that you leave the payment with the hotel staff to avoid any delays in receiving your order.

Section 7: Product Information

Q: How many grams of snus are in a box of loose snus?

A: The quantity of loose snus per box varies depending on the brand and product. Typically, a box of loose snus contains around 30-50 grams of snus. However, it's best to refer to the specific product description or packaging for the exact amount, as it may differ between brands and varieties. If you have any questions about a particular product, feel free to reach out to our customer support team for more information.

Q: How many portions are there in a box of portion snus?

A: The number of portions in a box of snus can vary depending on the brand and specific product. Most brands offer around 20-30 portions per can, but some may have more or fewer. It's always a good idea to check the product description or packaging to confirm the exact number of portions for the snus you are interested in. If you need any assistance or have questions about a specific product, our knowledgeable customer support team is here to help.

Section 8: Snus and Smoking Cessation

Q: How effective is snus as a smoking cessation aid compared to other nicotine replacement therapies?

A: Snus has been shown to be an effective smoking cessation aid, with some studies suggesting it may be more effective than other nicotine replacement therapies (NRTs) like gum or patches. The success of snus in helping smokers quit can be attributed to its ability to deliver nicotine in a manner that closely mimics the sensation of smoking, without the harmful smoke and tar. However, individual results may vary, and the effectiveness of snus as a smoking cessation aid can depend on factors such as nicotine strength, frequency of use, and personal motivation to quit.

Q: Can I use snus alongside other smoking cessation methods, such as nicotine gum or patches?

A: While it is possible to use snus alongside other smoking cessation methods, it is generally recommended to choose one method and stick with it to avoid potential nicotine overdose. Combining multiple NRTs can lead to excessive nicotine intake, which may cause unpleasant side effects such as nausea, dizziness, and headaches. If you are unsure about which smoking cessation method to use or how to transition from one to another, it's best to consult with a healthcare professional who can provide personalized advice based on your specific needs and circumstances.

Q: How long does it typically take to quit smoking with the help of snus?

A: The time it takes to quit smoking with the help of snus can vary from person to person. Some individuals may find success within a few weeks, while others may take several months to fully transition away from cigarettes. Factors that can influence the timeline include the severity of nicotine dependence, frequency of snus use, and personal motivation to quit. It's important to remember that quitting smoking is a process, and it may involve setbacks and challenges along the way. Consistency, patience, and a strong support system can help increase the likelihood of long-term success. If you have concerns about your progress or experience any persistent side effects, it's always best to consult with a healthcare professional for guidance.

Section 9: Snus Etiquette

Q: Is it acceptable to use snus in public places?

A: The acceptability of using snus in public places varies depending on local customs, regulations, and social norms. In some countries, such as Sweden, using snus in public is widely accepted and commonplace. However, in other countries or regions, it may be considered impolite or even prohibited to use snus in certain public settings, such as restaurants, workplaces, or public transportation. As a general rule, it's always best to be discreet and considerate of others when using snus in public. If you are unsure about the acceptability of using snus in a particular setting, it's advisable to err on the side of caution and refrain from using it or find a designated area where it is permitted.

Q: How do I discreetly dispose of used snus portions?

A: Proper disposal of used snus portions is an important part of snus etiquette. Many snus cans come with a built-in compartment under the lid, known as a "catch lid" or "disposal lid," which is designed for temporarily storing used portions until you can dispose of them properly. To use this feature, simply open the catch lid, place the used portion inside, and close the lid to keep the used portions separate from the fresh ones. When you have access to a trash receptacle, empty the catch lid and dispose of the used portions responsibly. If your snus can does not have a catch lid, you can carry a small resealable bag or container to store used portions until you can dispose of them properly. Always avoid littering or disposing of used snus portions in public areas, as this can be unsightly and disrespectful to others.

Q: Can I use snus while traveling on planes or trains?

A: The rules regarding the use of snus on planes and trains can vary depending on the specific airline, rail company, and local regulations. In general, using snus on planes is usually permitted, as it does not produce smoke or strong odors that may disturb other passengers. However, it's always a good idea to check with the airline beforehand to confirm their policy on snus use during flights. When it comes to trains, the rules may differ depending on the country and rail company. Some train services may have designated smoking areas where snus use is permitted, while others may prohibit the use of any tobacco or nicotine products on board. To avoid any potential issues, it's best to research the specific policies of the airline or rail company you will be traveling with and adhere to their guidelines regarding snus use.

Section 10: Snus and Oral Health

Q: Does snus cause tooth discoloration or gum recession?

A: Snus use can potentially lead to tooth discoloration and gum recession, although the extent of these effects may vary from person to person. The nicotine and other compounds in snus can cause yellowing or staining of the teeth over time, especially if oral hygiene is not maintained. Additionally, the prolonged placement of snus portions against the gums can cause localized gum irritation and recession, particularly if the portions are kept in the same spot repeatedly. However, it's important to note that the oral health risks associated with snus are generally considered to be lower than those of smoking, as snus does not expose the mouth to the harmful tar and chemicals found in cigarette smoke.

Q: How can I minimize the potential impact of snus on my oral health?

A: To minimize the potential impact of snus on your oral health, it's important to practice good oral hygiene habits and use snus responsibly. Here are some tips to help maintain healthy teeth and gums while using snus:

  1. Brush your teeth twice a day with a fluoride toothpaste and floss daily to remove plaque and prevent staining.
  2. Rotate the placement of snus portions in your mouth to avoid prolonged irritation in one specific area.
  3. Choose snus brands and varieties with lower nicotine content to reduce the potential for gum irritation and recession.
  4. Limit the duration of snus use and consider taking breaks to allow your gums time to recover.
  5. Stay hydrated by drinking plenty of water, as dry mouth can increase the risk of oral health problems.
  6. Visit your dentist regularly for check-ups and professional cleaning to monitor your oral health and address any concerns.

    By following these guidelines and maintaining a consistent oral care routine, you can help minimize the potential negative impacts of snus on your teeth and gums.
Q: Should I inform my dentist that I use snus?

A: Yes, it is important to inform your dentist that you use snus, as this information can help them provide more targeted and effective oral care advice. Your dentist can assess the impact of snus on your oral health and offer personalized recommendations to help you maintain healthy teeth and gums. They may also be able to identify early signs of snus-related oral health problems and provide appropriate treatment or interventions. Being open and honest with your dentist about your snus use allows them to give you the best possible care and helps you make informed decisions about your oral health. Remember, your dentist is there to help you and not to judge your habits, so feel free to discuss your snus use and any concerns you may have during your dental check-ups.

Q: Should I inform my dentist that I use snus?

A: Yes, it is important to inform your dentist that you use snus, as this information can help them provide more targeted and effective oral care advice. Your dentist can assess the impact of snus on your oral health and offer personalized recommendations to help you maintain healthy teeth and gums. They may also be able to identify early signs of snus-related oral health problems and provide appropriate treatment or interventions. Being open and honest with your dentist about your snus use allows them to give you the best possible care and helps you make informed decisions about your oral health. Remember, your dentist is there to help you and not to judge your habits, so feel free to discuss your snus use and any concerns you may have during your dental check-ups.

Section 11: Snus and Allergies

Q: Can snus cause allergic reactions?

A: Although rare, some individuals may experience allergic reactions to snus. These reactions can be caused by an allergy to nicotine or to other ingredients used in the production of snus, such as flavorings or plant-based materials. Symptoms of an allergic reaction to snus may include itching, redness, or swelling in the mouth or throat, hives, difficulty breathing, or nausea. If you suspect that you may be allergic to snus or experience any unusual symptoms after using it, it's important to discontinue use immediately and consult with a healthcare professional for further guidance.

Q: What are the common allergens found in snus?
  1. Nicotine: Some individuals may be allergic to nicotine itself, which is the primary active ingredient in snus.
  2. Plant-based ingredients: Snus may contain various plant-based materials, such as tobacco, eucalyptus fiber, or pine cellulose, which can trigger allergic reactions in some people.
  3. Flavourings: Artificial or natural flavorings used in snus, such as mint, fruit, or spice extracts, may cause allergic reactions in sensitive individuals.
  4. Preservatives: Some snus brands may use preservatives to maintain freshness and prevent spoilage, and these compounds can potentially cause allergic reactions.

    It's important to note that the specific allergens found in snus can vary between brands and products, so it's always a good idea to review the ingredient list carefully if you have known allergies or sensitivities.
Q: What should I do if I experience an allergic reaction to snus?

A: If you experience an allergic reaction to snus, the first step is to stop using the product immediately. Depending on the severity of the reaction, you may need to seek medical attention. Here's what you should do:

  1. Mild reactions (e.g., itching, redness, or minor swelling): Rinse your mouth with water and monitor your symptoms. If the reaction subsides, avoid using snus in the future. If symptoms persist or worsen, consult with a healthcare professional.
  2. Moderate reactions (e.g., hives, difficulty breathing, or nausea): Consult with a healthcare professional promptly. They may recommend antihistamines or other medications to manage your symptoms and prevent further complications.
  3. Severe reactions (e.g., anaphylaxis or severe difficulty breathing): Seek emergency medical attention immediately. Anaphylaxis is a life-threatening allergic reaction that requires immediate treatment with epinephrine and other medications.

    In all cases, it's crucial to inform your healthcare provider that you have been using snus and experienced an allergic reaction. They can help you determine the cause of the reaction and provide guidance on how to avoid future allergic episodes. If you have a confirmed allergy to snus or any of its ingredients, it's essential to avoid using the product altogether and consider alternative nicotine replacement therapies under the guidance of a healthcare professional.