Privacy & Cookies Policy

Last Updated: August 11, 2026

Welcome to Urban Snus. This Privacy & Cookies Policy explains how we collect, use, share, store, and protect your personal information when you visit our website, create an account, place an order, contact us, or otherwise use our services.

By using the Urban Snus website, you acknowledge the practices described in this Privacy & Cookies Policy.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Name

• Email address

• Telephone number

• Billing address

• Shipping address

• Account information

• Order and purchase information

• Communications you send to us

• Other information necessary to process and fulfil your order

Payment information may be processed securely by our payment service providers. Urban Snus does not directly store complete payment card details where these are handled by third-party payment processors.

Automatically Collected Information

When you access our website, certain information may be collected automatically, including:

• IP address

• Browser type

• Device type

• Operating system

• Pages visited

• Referring website

• Approximate location derived from your IP address

• Date and time of access

• Website interactions

This information may be used to operate our website, understand customer behaviour, detect fraud or security threats, and improve our services.

2. Cookies

What Are Cookies?

Cookies are small text files stored on your device by your browser when you visit a website. They help websites function correctly and may also be used to remember preferences, understand website usage, and improve the customer experience.

How We Use Cookies

Urban Snus may use cookies and similar technologies for purposes including:

• Keeping the website and checkout functioning correctly

• Remembering your preferences

• Maintaining your shopping cart

• Providing personalised content

• Analysing website traffic and performance

• Improving our website and services

• Preventing fraud and improving security

• Measuring the effectiveness of marketing and advertising, where permitted

Some cookies are necessary for the operation of our website, while others may require your consent depending on applicable law.

Your Cookie Choices

Where available, you can manage your cookie preferences through our cookie consent tools.

You may also control or delete cookies through your browser settings. Please note that disabling certain essential cookies may prevent some parts of the Urban Snus website or checkout from functioning correctly.

3. How We Use Your Information

We may use personal information to:

• Process, fulfil, and deliver orders

• Process payments

• Provide customer support

• Manage customer accounts

• Communicate regarding orders and deliveries

• Respond to questions or requests

• Improve our products, website, and customer experience

• Detect and prevent fraud, abuse, and security incidents

• Comply with legal and regulatory obligations

• Enforce our Terms & Conditions and other policies

• Send marketing communications where you have consented or where otherwise permitted by applicable law

4. Marketing Communications

If you subscribe to our newsletter, create an account, or otherwise consent to receive marketing communications, we may send you information about products, promotions, offers, or updates from Urban Snus.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails or by contacting us.

Unsubscribing from marketing communications will not prevent us from sending necessary transactional communications relating to your orders or account.

5. How We Share Your Information

Urban Snus does not sell your personal information.

We may share personal information with trusted service providers where necessary to operate our business and provide our services. These may include:

• Shopify and e-commerce service providers

• Payment processors

• Shipping and logistics providers

• Fraud prevention and security providers

• Analytics providers

• Marketing and advertising providers, where permitted

• IT and website service providers

• Professional advisers and authorities where required by law

These third parties may process personal information only as necessary to provide their services or as otherwise permitted by applicable law.

We may also disclose information where reasonably necessary to comply with a legal obligation, court order, regulatory requirement, or to protect our rights, customers, business, or others.

6. Data Security

We take the security of your personal information seriously and use reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

Our website is operated using Shopify and uses secure technologies for the transmission and processing of information.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy, including processing orders, maintaining business and transaction records, resolving disputes, preventing fraud, and complying with legal, accounting, or regulatory obligations.

Retention periods may vary depending on the type of information and applicable legal requirements.

8. International Data Transfers

Because Urban Snus uses third-party service providers and may serve customers internationally, personal information may be processed or stored in countries other than the country in which you live.

Where required by applicable law, appropriate safeguards will be used for international transfers of personal information.

9. Your Privacy Rights

Depending on where you live and applicable data protection laws, you may have certain rights regarding your personal information, including the right to:

• Request access to your personal information

• Request correction of inaccurate information

• Request deletion of your personal information

• Request restriction of certain processing

• Object to certain processing activities

• Withdraw consent where processing is based on consent

• Request a copy or transfer of certain personal information

• Opt out of marketing communications

Some rights may be subject to legal exceptions or requirements.

To exercise your privacy rights, please contact us using the contact information provided on our website.

10. Age-Restricted Products and Minors

Urban Snus sells products that may be subject to age restrictions.

Our website and products are not intended to be purchased by persons below the applicable legal purchasing age in their jurisdiction.

Where necessary, we may process information for age-verification, fraud-prevention, or legal-compliance purposes.

We do not knowingly seek to collect personal information from individuals who are not legally permitted to purchase our products.

11. Third-Party Services and Links

Our website may contain links to third-party websites or use services operated by third parties.

We are not responsible for the privacy practices, security, or content of independent third-party websites. We encourage you to review their privacy policies before providing personal information.

12. Changes to This Privacy & Cookies Policy

We may update this Privacy & Cookies Policy periodically to reflect changes to our business, website, services, legal requirements, or privacy practices.

The updated version will be published on this page, and the "Last Updated" date will be revised accordingly.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy & Cookies Policy or how your personal information is collected, used, or protected, please contact us at:

Email: urbansnus@yahoo.com

Urban Snus
Operated by Snus O'Clock Wholesale Ltd